Collins Street Medical Centre

AGPAL Accredited General Practice

Quality and Innovation in Healthcare

Health News

Congratulations CSMC - Winner AGPAL Safety and Quality Award!

Collins Street Medical Centre was very proud to be selected as the winning practice of the AGPAL Award for Safety and Quality 2011-2012

Dr Fiona Broderick accepts the Award sponsored by the Australian Commission on Safety and Quality in Healthcare during the AGPAL Conference Gala Dinner at the Sydney Convention Centre, Friday 27 September 2013.


Collins Street Medical Centre winner of AGPAL Safety & Quality Award 2011-2012, Sydney

We were thrilled to be chosen as the recipient of the AGPAL Safety and Quality Award, awarded for our use of e health technologies to improve patient care and outcomes.

This included our excellent data quality with 100% of coded diagnoses, allergies recorded, smoking status and family, social history and medications being accurate and up to date to improve patient outcomes. It was also awarded for our purpose designed website providing detailed information about the Practice, patient education and including new patient registration forms. Our use of The GP designed preventive health tool Doctors Control Panel and results facility where patients can see their normal results with detailed explanatory comments from their GP was also a huge contributing factor in this award. We are the largest user of this facility and have uploaded thousands of results empowering patients to make positive health changes. We also use online booking facilities, SMS reminders, secure 2 way email communication to Specialists, online Radiology viewing and use of the Pen Data tool to improve quality outcomes.

Collins Street Medical Centre has performed 4 large patient surveys in the past 3 years with a patient satisfaction score of 4.88 out of 5 and have made many changes in response to this feedback. Moving to large purpose designed rooms in 6/2011 also improved patient safety and quality care.We were a lead Practice in the first eCollaborative for 21st Century Patient care and have uploaded patient Personally Controlled Electronic Health Records .

Our Practice Team including 8 Vocationally Registered experienced GP's, 2 Practice Nurses, 6 Reception Staff and exceptional Practice Manager all have worked tirelessly to achieve this award. More importantly they provide outstanding patient care utilising new e health technologies and embrace change and maintain enthusiasm in the ever changing world of Primary Healthcare.


All AGPAL accredited Practices around Australia were eligible to apply for the General Practice Awards and AGPAL noted there were many outstanding applications. CSMC was proud to a finalist and 9 Dedicated Staff attended the Award Ceremony in Sydney at short notice, despite it being Grand Final weekend in Melbourne.


The AGPAL General Practice Awards event was held as part of the International Health Care Conference, Sydney 2013, a joint conference of The Australian Association of Practice Managers Ltd (AAPM) and Quality Innovation Performance (QIP).